PAYMENT AND REFUND POLICY

This Payment and Refund Policy (“Policy”) applies to all services provided by Brighter Homes Maintenance and Renovations Pty Ltd (“the Company”, “we”, “us”, “our”) and forms part of our Terms and Conditions of Service. This Policy is prepared in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and applicable Victorian regulations.

Brighter Homes Maintenance and Renovations Pty Ltd

ABN: 86538295976
Website: www.brighterhomesmaintenanceandrenovations.com.au
Email: brighterhomes.mr@gmail.com
Phone: 61461465759

1. DEPOSIT REQUIREMENTS
(a) A deposit of 20% of the total quoted price is required to secure all bookings.
(b) Deposits are strictly non-refundable after 48 hours from payment, including in circumstances where the Client cancels the booking prior to the commencement of works.
(c) The deposit amount is a genuine pre-estimate of the Company’s administrative, scheduling, and opportunity costs incurred in reserving the Client’s booking.
(d) For domestic building works valued over $10,000 and performed under a registered building licence, the deposit will not exceed 10% in accordance with the Building Act 1993 (VIC) and associated regulations.

2. FINAL PAYMENT
(a) Final payment of the remaining balance is due immediately upon completion of the agreed works, unless otherwise stated in writing.
(b) The Company reserves the right to withhold the release of warranties, certificates, or other documentation until full payment has been received.
(c) Payments not received within 7 days of the due date may incur reasonable late payment fees and interest at 5% per month on the outstanding balance.

3. REFUNDS AND CONSUMER GUARANTEES
(a) Refunds will only be provided where required by the Australian Consumer Law (ACL). This includes circumstances where the Company fails to supply the agreed services, or the services are not provided with due care and skill.
(b) Refunds are not available for change of mind, client-initiated cancellations after the 48-hour notice period, scheduling changes, or delays caused by the Client.
(c) Where partial work has been performed and the Client cancels, the Company reserves the right to retain payment proportionate to the work completed and costs incurred.

4. CANCELLATIONS
(a) Clients must provide at least 48 hours’ notice for cancellations or rescheduling of bookings.

(b) Deposits are non-refundable after 48 hours from payment, regardless of whether the work has commenced.
(c) Where the Company cancels a booking due to unforeseen circumstances or its own inability to perform the works, the Client will receive a full refund of any deposit paid.

5. LATE OR FAILED PAYMENTS
(a) Late payments may attract late fees and interest as set out in our Terms and Conditions of Service.
(b) The Company reserves the right to pause or cease works, or engage debt recovery services, where payments remain outstanding beyond the agreed timeframe.
(c) Any additional costs incurred in recovering outstanding amounts may be charged to the Client.

6. GOVERNING LAW
This Policy is governed by the laws of the State of Victoria, Australia. Any disputes arising under this Policy will be subject to the exclusive jurisdiction of the courts and tribunals of Victoria. By paying a deposit, accepting a quotation, or proceeding with a booking, the Client acknowledges and agrees to
be bound by this Payment and Refund Policy in conjunction with the Company’s Terms and Conditions of Service.