{"id":397,"date":"2025-10-04T17:25:49","date_gmt":"2025-10-04T17:25:49","guid":{"rendered":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/?page_id=397"},"modified":"2025-10-04T17:32:45","modified_gmt":"2025-10-04T17:32:45","slug":"complaints-dispute-resolution-policy","status":"publish","type":"page","link":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/complaints-dispute-resolution-policy\/","title":{"rendered":"COMPLAINTS & DISPUTE RESOLUTION POLICY"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

COMPLAINTS & DISPUTE RESOLUTION POLICY<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

COMPLAINTS & DISPUTE RESOLUTION POLICY<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Brighter Homes Maintenance and Renovations Pty Ltd <\/strong><\/p>

ABN:<\/strong> 86538295976
Website:<\/strong> www.brighterhomesmaintenanceandrenovations.com.au
Email:<\/strong> brighterhomes.mr@gmail.com
Phone:<\/strong> 61461465759<\/p>

1. PURPOSE<\/strong>
Brighter Homes Maintenance and Renovations Pty Ltd is committed to providing high-quality services and maintaining strong relationships with our clients. We recognise that occasionally issues or concerns may arise. This policy provides a clear and transparent process for lodging complaints and resolving disputes in a fair, respectful, and timely manner.<\/p>

2. SCOPE<\/strong>
This policy applies to all clients, services, and projects undertaken by Brighter Homes Maintenance and Renovations Pty Ltd. It covers any complaints or disputes regarding service quality, workmanship, conduct, communication, pricing, or contractual matters.<\/p>

3. HOW TO MAKE A COMPLAINT<\/strong>
Clients are encouraged to raise concerns as soon as possible so that they can be addressed promptly. Complaints can be submitted through any of the following methods:
\u2022 Email:<\/strong> brighterhomes.mr@gmail.com
\u2022 Phone:<\/strong> 61461465759
\u2022 Website:<\/strong> www.brighterhomesmaintenanceandrenovations.com.au
Please include relevant details such as the job address, dates, description of the issue, and any supporting information or photos.<\/p>

4. COMPLAINT HANDLING PROCESS<\/strong>
Brighter Homes Maintenance and Renovations follows a structured process to ensure all complaints are managed fairly and efficiently:<\/p>

1.<\/strong> Acknowledgement \u2013<\/strong> We will acknowledge receipt of your complaint within 3 business days.
2. Investigation \u2013<\/strong> The issue will be reviewed and investigated by our team to understand all relevant details.
3. Resolution<\/strong> \u2013 We will propose a resolution or action plan and communicate this to you.
4. Escalation<\/strong> \u2013 If the matter remains unresolved, it may be escalated to the Director for further review and final decision.<\/p>

5. DISPUTE RESOLUTION<\/strong>
We are committed to resolving complaints through good faith communication and cooperation. If an acceptable resolution cannot be reached through our internal process, clients may escalate the matter to external bodies such as:
\u2022 Consumer Affairs Victoria \u2013 www.consumer.vic.gov.au
\u2022 Victorian Civil and Administrative Tribunal (VCAT) \u2013 www.vcat.vic.gov.au
These bodies can provide independent advice, mediation, or formal dispute resolution.<\/p>

6. CONFIDENTIALITY<\/strong>
All complaints and disputes will be handled with sensitivity and confidentiality. Personal information will only be shared with those directly involved in resolving the issue, in accordance with our Privacy Policy.<\/p>

7. CONTACT INFORMATION<\/strong>
For all complaints or dispute enquiries, please contact:
Brighter Homes Maintenance and Renovations Pty Ltd<\/strong>
Email:<\/strong> brighterhomes.mr@gmail.com
Phone:<\/strong> 61461465759
Website:<\/strong> www.brighterhomesmaintenanceandrenovations.com.au<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

COMPLAINTS & DISPUTE RESOLUTION POLICY Brighter Homes Maintenance and Renovations Pty Ltd ABN: 86538295976Website: www.brighterhomesmaintenanceandrenovations.com.auEmail: brighterhomes.mr@gmail.comPhone: 61461465759 1. PURPOSEBrighter Homes Maintenance and Renovations Pty Ltd is committed to providing high-quality services and maintaining strong relationships with our clients. We recognise that occasionally issues or concerns may arise. This policy provides a clear and transparent process […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-397","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/pages\/397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/comments?post=397"}],"version-history":[{"count":10,"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/pages\/397\/revisions"}],"predecessor-version":[{"id":407,"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/pages\/397\/revisions\/407"}],"wp:attachment":[{"href":"https:\/\/webaxis.org\/MaintenanceAndRenovations\/wp-json\/wp\/v2\/media?parent=397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}