Privacy Policy

BELMAR Cleaning Group ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or make an enquiry about our cleaning services
• Fill out a contact form on our website
• Subscribe to our newsletter or marketing communications
• Enter into a service contract with us
• Communicate with us via phone, email, or other channels

The personal information we may collect includes:

• Name and contact details (phone number, email address, mailing address)
• Company or business name and position
• Property address and details
• Service requirements and preferences
• Payment information and billing details
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver cleaning services, process quotes, schedule appointments, and fulfill service contracts
• Communication: To respond to your inquiries, send service updates, and communicate about your account
• Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional materials and newsletters (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Record Keeping: To maintain accurate business records and financial documentation

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to comply with legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of BELMAR Cleaning Group, our clients, or others

All third-party service providers are required to maintain the confidentiality of your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and privacy
• Secure disposal of personal information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors that determine our retention periods include:

• Duration of our business relationship with you
• Legal, tax, and accounting requirements
• Contractual obligations
• Legal claims or disputes

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information in certain circumstances
• Objection: You may object to certain processing of your information
• Withdrawal of Consent: You may withdraw consent for marketing communications at any time
• Data Portability: You may request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Remembering your preferences
• Marketing and advertising purposes

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

• Email: privacy@belmar.com.au
• Phone: (03) XXXX XXXX
• Address: BELMAR Cleaning Group, Melbourne, Victoria

12. Australian Privacy Principles

BELMAR Cleaning Group is committed to compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This privacy policy is designed to comply with the APPs and outlines how we handle your personal information in accordance with Australian privacy law.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).