Service agreement terms and conditions for BELMAR Cleaning Group services
These Terms and Conditions ("Terms") govern your use of BELMAR Cleaning Group's ("we", "our", or "us") cleaning services and website. By engaging our services or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.
By accepting a quote or entering into a service agreement with BELMAR Cleaning Group, you agree to these Terms and Conditions. Our services are subject to availability and we reserve the right to decline service provision at our discretion.
Services will be provided in accordance with the specifications outlined in your quote or service agreement. Any variations to the agreed scope of work must be confirmed in writing and may result in price adjustments.
We will make reasonable efforts to maintain agreed service schedules. However, we reserve the right to reschedule services due to circumstances beyond our control, including but not limited to: severe weather conditions, staff illness or emergencies, site access issues, or public holidays. We will provide advance notice of any schedule changes where possible.
All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Quotes are valid for 30 days from the date of issue. Pricing is based on the information provided at the time of quotation and may be adjusted if actual site conditions or requirements differ from those specified.
Payment terms will be specified in your service agreement or invoice. Standard payment terms are:
Invoices not paid within the specified terms may incur interest charges at a rate of 2% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue invoices. Collection costs for unpaid invoices may be added to the outstanding amount.
We reserve the right to adjust pricing on regular contracts with 30 days' written notice. Price increases will generally reflect changes in costs including labor, materials, insurance, or other operational expenses.
Clients must provide appropriate access to premises at scheduled service times. This includes:
Clients are responsible for:
Clients must provide access to electricity, water, and appropriate disposal facilities. Where specific equipment or materials are required beyond our standard supplies, this will be discussed and agreed in advance.
Cancellation policies vary by service type:
Requests to modify service scope, frequency, or schedules should be submitted in writing with reasonable advance notice. We will confirm any changes and associated pricing adjustments in writing.
We are committed to delivering high-quality cleaning services. If you are dissatisfied with any aspect of our service, please notify us within 24 hours of service delivery. We will investigate complaints promptly and take appropriate corrective action.
If we fail to meet agreed service standards, we will re-clean the affected areas at no additional cost, subject to reasonable notice and access being provided.
BELMAR Cleaning Group maintains comprehensive public liability insurance and workers compensation coverage. Insurance certificates are available upon request.
Our liability is limited to the direct costs of re-performing services or, at our discretion, refunding charges for services not performed to standard. We are not liable for:
Any claims for damage or loss must be reported in writing within 48 hours of the alleged incident. We will investigate all claims and respond within a reasonable timeframe. Claims may be referred to our insurance provider for assessment and resolution.
We respect the confidentiality of our clients' premises and information. Our staff are trained to maintain confidentiality and will not disclose any information accessed during service provision.
We collect and handle personal information in accordance with our Privacy Policy and the Australian Privacy Principles. Please refer to our Privacy Policy for detailed information about data handling practices.
All content on the BELMAR Cleaning Group website, including text, graphics, logos, images, and software, is the property of BELMAR Cleaning Group and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our website content without prior written permission.
Regular service contracts may be terminated by providing written notice as specified in your service agreement (typically 30 days). Early termination fees may apply for fixed-term contracts.
We reserve the right to terminate service agreements in the following circumstances:
Neither party will be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, pandemic or epidemic, government restrictions or regulations, labor disputes, utility failures, or other force majeure events. We will notify clients as soon as practicable of any force majeure events affecting service delivery.
In the event of any dispute, both parties agree to first attempt resolution through good faith negotiations.
If direct negotiation is unsuccessful, parties agree to attempt mediation before pursuing legal action.
These Terms are governed by the laws of Victoria, Australia. Parties submit to the exclusive jurisdiction of the courts of Victoria.
These Terms, together with any written service agreement or quote, constitute the entire agreement between parties and supersede all prior understandings or agreements.
We may update these Terms from time to time. Material changes will be communicated to existing clients. Continued use of services after notification of changes constitutes acceptance of updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
For questions about these Terms and Conditions, please contact:
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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